Fully Managed IT Services

We take care of your IT so that you can take care of your business.
Explore our Fully Managed IT solutions

Manage IT less, Innovate More

Overview

Technology should be a catalyst for your business, not a governor on your growth. A data-driven, customer-centric marketing strategy requires the right technological foundation to enable creativity, collaboration and agility. By partnering with Utande’s Managed IT Services team, you can leverage their expertise to build and maintain a secure, scalable digital infrastructure that supports your organization’s needs.

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We take the chaos out of compliance.

  • Gain a complete understanding of the rules you need to follow.
  • Establish internal policies and procedures to ensure rules are followed.
  • Regularly check and assess whether rules are being followed.
  • Address issues whenever you discover them.
  • Document everything.

Fully -Managed IT Services include:

Proactive monitoring and maintenance to find and correct
problems before they happen for peak IT performance:

  • Monitor PC and MAC Devices.
  • Monitor Servers, Drive Space.
  • UPS Monitor Network Devices, Connectivity, Internet.
  • Circuits.
  • Monitor Existing Backup Environment.
  • Open DNS.
  • Patch Microsoft O/S + Applications.
  • Anti-Virus/Spyware/Malware/SPAM.
  • Line of Business Application Support

Support 

  • Unlimited technical support via phone or email with
    speedy dispatch of onsite resources when required.
  • Service Desk 8AM–Midnight EST, M–F.
  • Onsite Support 8AM–5PM EST, M–F.
  • Server + Network Infrastructure Support.
  • Monitoring Alert Remediation.
  • Account Ads + Changes.
  • New PC/MAC/Printer/Peripheral Setup.
  • PC/MAC End-User Support with Remote Framework.
  • PC + Server In-Warranty Repair (MAC Assistance).
  • Phone System Support.

Technology Alignment 

  • Monthly check-ins with standards-based evaluation and
    calibration of your IT environment to align with business goals.
  • Standards-Based Audit to Identify Technical Risks + Improvements.
  • System Performance Assessment + Reporting.
  • Regular Audit Report Card + Recommendations.
  • Management of All Required Technical Documentation.
  • In-Depth Knowledge of Your IT Environment.
  • Monthly Technology Alignment Manager Meetings + Advice.

Technology Alignment 

  • Quarterly consultations with your vCIO to ensure your IT is
    evolving to support your future business plans and vision.
  • Insights to Identify IT-Related Business Risk.
  • Technology Planning in Support of Your Strategic Initiatives.
  • Technology Budgeting + Lifecycle Planning.
  • Quarterly vCIO Strategy Sessions with You + Key Team Members.

Supported hardware/software

Service Desk personnel are available via telephone or web portal between the hours of 8AM and Midnight CAT, Monday through Friday, with Onsite Service Desk provided between 8AM and 5PM CAT, Monday through Friday. All support calls will receive a response in 30 minutes or less. Support calls are unlimited and may be placed by any member of the Customer organization.
Service Desk is unavailable on Botswana Public holidays.