Co-Managed IT Services from Utande

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Explore Co-Managed IT solutions

Lean on our team of professionals to keep your enterprise systems running at peak performance.

Overview

Keep your enterprise systems running at peak performance, while accessing a diverse IT skillset, comprehensive enterprise IT management with unlimited support, plus cost stabilization with fixed monthly pricing with Utande.

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Co-Managed IT Services include:

Centralized Services

  • Proactive monitoring and maintenance to find and correct problems before they happen for peak IT performance.
  • Monitor Servers, Drive Space, UPS.
  • Monitor Network Devices, Connectivity, Internet Circuits.
  • Monitor Existing Backup Environment.
  • Open DNS.
  • Patch Microsoft O/S + Applications.
  • Anti-Virus/Spyware/Malware/SPAM.
  • Line of Business Application Support.

Support

  • Unlimited technical support via phone or email with
  • speedy dispatch of onsite resources when required.
  • Service Desk 8AM–Midnight CAT, M–F
  • Onsite Support 8AM–5PM CAT, M–F
  • Server + Network Infrastructure Support
  • Monitoring Alert Remediation
  • Account Ads + Changes

Technology Alignment

  • Monthly check-ins with standards-based evaluation and calibration
  • of your IT environment to align with business goals.
  • Standards-Based Audit to Identify Technical Risks + Improvements.
  • System Performance Assessment + Reporting.
  • Regular Audit Report Card + Recommendations.
  • Management of All Required Technical Documentation.
  • In-Depth Knowledge of Your IT Environment.
  • Monthly Technology Alignment Manager Meetings + Advice.

Strategic Planning

  • Quarterly consultations with your vCIO to ensure your IT is evolving
  • to support your future business plans and vision.
  • Insights to Identify IT-Related Business Risk.
  • Technology Planning in Support of Your Strategic Initiatives.
  • Technology Budgeting + Lifecycle Planning.
  • Quarterly vCIO Strategy Sessions with You + Key Team Members.

Supported hardware/software

Utande supports hardware and software from all major manufacturers. Hardware/software must have an active support contract; software must be legally licensed.

Click here to see what to expect

Click here to see what to expect:

Utande supports hardware and software from all major manufacturers. Hardware/software must have an active support contract; software must be legally licensed.

Recommended Customer Requirements:

Certain minimum IT standards must be in place at the Customer site to ensure Utande can provide the best possible support. 

What's not included:

  • Replacement Parts.
  • Break Fix for Out-of
    Warranty Devices.
  • Project Work (see
    Professional Services).
  • LOB App Support
    Without a Current
    Vendor Support Contract.
  • Home Office Equipment